Frequently asked questions
How do I delete my account?
Please click the link below and our team will process your request.
Where do you get the peer data from?
All your finances are compared with anonymous survey data from people like you. Our platform has data from over 100k people that gets analyzed and transformed based on your demographics. We compiled the data from several government sponsored surveys and our own anonymous questionnaires.
How do you connect to my bank?
We use Yodlee to obtain read-only access to your bank accounts. We never store any of your financial account information on our servers. Yodlee handles all of the security requirements to pull in your transactions and account balances.
What is my Medean Score?
What is a good score?
The Medean score is based on your percentile in your peer group. In other words, 2.5 stats means that you are in the 50th percentile of people like you. Anything above that rating is great! If you happen to fall below the median, the good news is we provide insight on the factors that hurt you the most along with tips to help you improve!
My categorization seems off, how do I fix it?
We built an automated categorization engine that helps us identify your transactions. Unfortunately, there are limitations when Yodlee syncs your data, which can cause some of the categories to be incorrect. We suggest that you check your transactions every couple of days to ensure that they are accurate. If any transaction is wrong, you can manually change it in the transaction feed and all of your data will sync up accordingly.
There was an error when linking my bank account to Medean, how do I connect it?
Please send an email to firstname.lastname@example.org and we will make sure it gets resolved within 2 days!
Do you share my personal data?
Never! Medean will never share any of your personal data, including bank accounts, demographics, transactions, balances, and scores. All of your data is stored securely with multi-factor authentication.